Who actually picks up the call?
A senior practitioner from the relevant practice area — assurance, offensive, or advisory — depending on what you reach out about. Not an SDR, not a junior account manager, not a routing layer.
Do you do free consultations?
Yes. Scoping calls are free. Working sessions on a defined engagement are scoped and quoted separately. The line between the two is clearer than it sounds — if it would take more than an hour, we will quote it before the time begins.
Are you on procurement vendor lists?
Yes — for major studios under the TPN program, for NCBA member firms, and for several large enterprise procurement systems. If your procurement process requires specific vendor onboarding, mention it in your first email and we will route to the right person.
What about NDAs and confidentiality?
Most discovery conversations happen without a signed NDA — we operate to professional confidentiality standards by default. When the conversation moves to anything specific to your environment, we sign the NDA before continuing.
Can we just look at the Sanctum demo first?
Of course. Mention Sanctum in your first email and we will route directly to a platform demo without a sales conversation in between. Demo first, scope later if it fits.